Returns + Exchanges

Last Updated: July 1, 2026

We want you to love your Mary Frances purchase. If you are not completely satisfied, we offer a simple return process.

Return Eligibility

Items may be returned within 30 days of delivery if:

• The item is unused and in original condition
• All original packaging and tags are included
• The product shows no signs of wear, damage, or alteration

Items returned outside the return period may not be accepted.

Non-Returnable Items

The following items cannot be returned:

• Final sale items
• Gift cards
• Items damaged after delivery due to customer use
• Products without original packaging

How To Request A Return

To start a return:

1. Contact our customer service team with your order number.
2. Provide the reason for your return request.
3. Wait for return instructions before shipping your item back.

Returns sent without approval may not be processed.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

We recommend using a trackable shipping service when returning products.

Refund Processing

Once your return is received and inspected, we will process your refund.

Approved refunds will be issued to the original payment method.

Please allow several business days for your financial institution to complete the refund process.

Exchanges

If you would like to exchange an item for another style or product, please contact our customer service team.

Exchanges are subject to product availability.